Planet Smoothie Franchise Owners Make Staff Onboarding Easy
Getting and keeping great employees is a snap when the job is fun and challenging, and the customers are engaged, enthusiastic and supportive
There’s a reason that the best business publications have multiple articles on staff onboarding and retaining the best staff. It’s hard. Planet Smoothie franchise owners, however, will routinely say they have great employees who’ve been around for years.
“Many franchises in the food service arena have horrible turnover, and the staff they do have often work with one eye on the clock,” says John Wuycheck, Senior Vice President of Franchise Development. “It’s completely different for Planet Smoothie franchise owners. They have great people who work hard, are terrific ambassadors for the brand — and who stay for a long time.”
Staff Onboarding processes carefully outlined
The Planet Smoothie difference is clear from the moment someone buys a Planet Smoothie franchise. Not only is there solid new-owner training, but there are also systems and processes in place that allow every franchise owner to train his or her staff quickly and easily. The training is uniform, so if that owner has more than one store, staff members can easily move between locations because everything operates the same.
“We want employees to be really excited right away, so our training is very easy,” John says. “We don’t have a lot of equipment; blenders are pretty much it. The training walks them through how the different smoothies are made, and how they can be customized, so the focus throughout is on how easy it is to prepare a unique, great-tasting product for each and every customer who comes through the door.”
Customer service is chief focus for employees
The training also hones in on every Planet Smoothie franchise’s commitment not just to quality, but also to customer service.
“There are a lot of competitors in the juice and smoothie space, so we need to stand out,” John says. “We do so by providing great products. We are continually bringing new flavor combinations and add-ins to the market, so our menu is not static.”
“But we also win by providing a memorable customer service experience,” he adds. “When you have employees who are having a great time at work, that shows. And when you have employees who have worked for a Planet Smoothie franchise owner for a long time, they are a huge asset. They know the customers, and the customers know them. That familiarity pays benefits in strong repeat business, as well as solid word-of-mouth that brings in new customers as well.”
Planet Smoothie is a smoothie franchise that sets itself apart by offering great-tasting smoothies that use healthier, natural ingredients. In a side-by-side comparison, our smoothies generally have less sugar and fewer calories — a big competitive advantage as Americans actively seek healthier options. Planet Smoothie is led by a veteran franchise team and dedicated brand support team as part of the Kahala Brands family.
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